Effective Date: 19 Jun 2024
Introduction
This User Deletion Policy outlines the procedures and guidelines for the deletion of user accounts and associated data on the Farm Grow App made available by [Indorama Kokand Fertilizers and Chemicals (Uzbekistan), Fergana Azot JSC (Uzbekistan), and Rustavi Azot JSC (Georgia)]. The purpose of this policy is to ensure the proper handling and removal of user information in compliance with applicable data protection laws and to safeguard user privacy.
User Account Deletion Request
Users may request the deletion of their accounts by contacting the Farm Grow App support team through the designated channels provided within the application or on the official website. The request should include sufficient details to identify the user account, such as username, email address, or any other information that helps in accurate identification.
Verification of User Identity
To maintain the security and integrity of the user account deletion process, the Farm Grow App support team will verify the identity of the user making the deletion request. This verification may involve requesting additional information or confirmation of certain account details.
Deletion of User Data
Upon successful verification of the user's identity, the Farm Grow App will proceed with the deletion of the user's account and associated data. The deletion process will include, but is not limited to, the removal of personal information, usage history, and any other data stored in connection with the user account.
Retention of Necessary Data
Certain data may be retained for legal or regulatory compliance, as well as for internal record-keeping purposes. This may include information necessary for financial audits, dispute resolution, or addressing security incidents. Such retained data will be handled in accordance with applicable laws and regulations.
Timeframe for Deletion
The Farm Grow App will make reasonable efforts to process user account deletion requests promptly. The exact timeframe may vary depending on the volume of requests and the complexity of the deletion process. Users will be notified of the status and expected timeframe for completion.
Exceptions
In certain circumstances, the Farm Grow App reserves the right to refuse or delay the deletion of user accounts and data. Such circumstances may include situations where the deletion request is legally prohibited, poses a security risk, or interferes with the rights of other users.
Changes to the Deletion Policy
- The Farm Grow App reserves the right to update and modify this User Deletion Policy. Users will be notified of any significant changes, and the revised policy will be made available on the official Farm Grow App website. The date of the last update will be indicated at the beginning of this User Deletion Policy.
- By using the Farm Grow App, users acknowledge and agree to the terms outlined in this User Deletion Policy.
Contact Information
For questions about this User Deletion Policy, please contact us at https://www.indorama.com/contact-us